Hilfe für Kunden

Hilfe für Kunden

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Generally speaking, 3-5 days after your order is our operation time, after about 7-12 days you can generally receive your package, but these are covid-19 and logistics problems, please check the specific time shipping policy and track my order.

How do I create an account?

After you purchase your first product, the system automatically creates an account for you.

How do I change my shipping address?

Contact our customer service within 72 hours of placing an order [email protected] to make changes, once the goods are sent out, no changes can be made.

How do I track the status of my order?

Enter your tracking no on the track my order page to check, the tracking no is automatically sent to you by system mail.

Will you keep my credit card information on file?

Absolutely not, we do not record any sensitive customer information, we use SSL256 encryption in real time to transmit customer information to the bank for settlement.

Do you charge sales tax?

The selling price is already tax inclusive.

Do you ship to my country?

Please check the shipping policy for details, we will update the countries that can be reached regularly.

Will my items come in one package?

Products purchased at the same time will be sent out in one package, if purchased 72 hours apart, they may be sent out in separate packages.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

Please check our detailed return policy for details and we will do our best to satisfy our customers.

I received the wrong item

Take a photo and contact our customer service email immediately.

My order arrived damaged

Take a photo and contact our customer service email immediately.

Where should I mail my authorized return?

Contact our customer service email first.

How do I receive customer support?

Contact our customer service email [email protected].

What do I do if I entered an incorrect shipping address?

Contact our customer service email immediately.

Can I change or cancel an order after I’ve submitted it?

If we have not yet shipped your order, please contact our customer service representative immediately to make changes.

Can I pre-order an item that is sold out?

Absolutely, if you have questions, please contact customer service.